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GRK Architecture > Privacy Policy

Privacy Policy

Privacy policy

Introduction

This privacy policy explains how GRK Architecture (“GRKA”, “we”, “us”, “our”) collects, uses, stores and protects personal information. By using our website, submitting an enquiry or engaging with our services, you agree to the terms set out in this policy.

GRKA is committed to protecting your privacy and complying with UK GDPR, the Data Protection Act 2018 and all applicable data protection legislation.

Information we collect

We may collect and process the following categories of personal information:

  • Name, email address, phone number and postal address

  • Project details and property information

  • Information submitted through contact forms

  • Communication history between you and GRKA

  • IP address, device information and browser type

  • Behavioural and analytical data from website usage

  • Tracking data from cookies and third-party measurement tools

We only collect the information necessary to provide our services, respond to enquiries, operate our business and improve our website.

How we collect information

We collect information in the following ways:

  • When you fill out forms on our website

  • When you contact us by email or phone

  • When you book a consultation or submit project details

  • When you interact with our social media accounts

  • Automatically, through cookies and analytics tools

  • Through third-party platforms such as HubSpot and Google products

How we use your information

We use your personal information for the following purposes:

  • To respond to enquiries

  • To provide architectural and interior design services

  • To manage appointments, proposals and project communication

  • To send service updates, administrative emails or important notices

  • To improve website performance and user experience

  • To analyse website traffic and marketing performance

  • To personalise content and advertising

  • To comply with legal and regulatory obligations

We do not sell or rent your personal data to third parties.

Cookies and tracking technologies

We use cookies and similar tracking tools to understand how users interact with our website and to improve marketing performance. These technologies may collect:

  • Page views and browsing behaviour

  • Session duration, navigation paths and click activity

  • Location approximations (city or region)

  • Device and browser information

  • Referring sources (such as search engines or ads)

You can control cookie settings in your browser at any time.

Analytics and marketing tools

GRKA uses the following platforms, each of which may process personal data as part of their service:

HubSpot

Used for form tracking, CRM management, user interaction analytics, marketing automation and email communication.

Google Analytics

Used to analyse website traffic, measure behaviour and improve user experience. Google may collect IP addresses, device details and behavioural information.

Google Ads

Used for advertising, retargeting, performance tracking and measuring conversions. Google Ads cookies may track which pages you visit, how you arrived at the site and whether an enquiry was submitted.

Google Search Console

Used to monitor website indexing, search performance and technical issues.

SEMrush

Used for SEO analysis and performance reporting. SEMrush may collect data about website use, search impressions and user behaviour patterns.

Where required, these third-party tools process data under their own privacy policies.

How we store and protect your information

We take appropriate technical and organisational measures to protect personal information, including:

  • Encrypted storage solutions

  • Secure servers and password protection

  • Access controls and internal confidentiality procedures

  • Regular system monitoring and security updates

We only retain your data for as long as necessary for legal, contractual or operational purposes.

Sharing your information

We may share personal data with:

  • Trusted third-party service providers (e.g., hosting, analytics, CRM platforms)

  • Professional consultants directly involved in your project

  • Legal and regulatory authorities where required

  • Contractors or specialists where the client has instructed us to do so

We do not share your data with organisations unrelated to your project.

Your rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request corrections to inaccurate data

  • Request deletion of your data (“right to be forgotten”)

  • Object to processing

  • Restrict certain types of processing

  • Request a copy of your data in a portable format

  • Withdraw consent at any time, where relevant

To exercise these rights, contact us at info@grka.co.uk.

Data retention

We retain personal data for as long as necessary to:

  • Deliver our services

  • Meet legal and regulatory obligations

  • Resolve disputes

  • Maintain accurate business records

When data is no longer required, it is securely deleted.

Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these websites.

Changes to this policy

We may update this privacy policy from time to time. Any updates will be posted on this page with an updated revision date.

Contact

If you have any questions regarding this privacy policy or how your data is processed, please contact:

GRK Architecture
Email: info@grka.co.uk
Phone: 0330 043 0073
Website: https://grka.co.uk